Basic Tools for Smart Supply Providers on Gosocket

This section provides essential tutorials for the proper use of the Gosocket platform, intended for suppliers operating under the Smart Supply model.

Inquiries regarding payments, status changes, and document acceptance or rejection.

For matters related to payments, document acceptance, document status changes, or inquiries regarding rejections, the provider must submit the request directly to the Client. The Gosocket Support team does not have access to this information, as these processes are managed exclusively by the Client.

It is important to highlight that Gosocket does not generate document rejections. Rejections are issued directly by the Client, and the platform solely displays them as part of the operational workflow. Therefore, in the event of a rejection, the provider must contact the Client directly.

For any technical issues related to the Gosocket Portal—such as platform access, document synchronization, field enablement, or other functional matters—the provider may contact the Help Center.

Document synchronization.

To review information related to document synchronization, the provider should consult the articles available in the Help Center according to the corresponding country:

• Costa Rica: 

https://gosocket.freshdesk.com/a/solutions/articles/155000001081?portalId=155000000013

• Perú: 

https://gosocket.freshdesk.com/a/solutions/articles/155000001122?portalId=155000000013

• Colombia: 

https://gosocket.freshdesk.com/a/solutions/articles/155000001130?portalId=155000000013

Report of received or issued document.

To generate a report of issued or received documents, the provider should follow the steps detailed in the article ¿Cómo crear reportes de mis documentos?

Smart supply traffic light (The workflow may vary depending on the configuration defined by the Client)

Documents sent to the Client will be associated with a status within the Smart Supply traffic light. To understand the meaning of each status, the provider should consult the article Semáforo Smart Supply (estados). 

Document validation.

Documents can be reviewed and validated by following the procedure described in the article Cambiar información de validación de Smart Supply.