Walmart Suppliers Frequently Asked Questions

Modified on Wed, 28 Jan at 5:48 PM

1. Where can the purchase order number, vendor number, and store number be obtained?

This information can be found in the purchase order provided by Walmart. If you do not have the PO, you may request assistance from your Walmart commercial contact.

2. How many digits must each mandatory field contain for the Electronic Invoice purchasing flow?

The vendor number consists of 9 digits and must not contain spaces.
The GLN or store number consists of 13 digits and must not contain spaces.
The purchase order (PO) number consists of 10 digits and must not contain spaces.

3. How long does it take for Walmart’s systems to issue an approval or rejection?

The estimated processing time is 72 hours. If after this period you have not received an Approval/Rejection response, you must contact Walmart’s team directly to request a document status update.

4. If documents are rejected, where can the reason for rejection be viewed?

You must click on the rejected document, and in the upper-right corner you will see the rejection reason highlighted in red. If you have additional questions, you must contact Walmart’s team for guidance on how to proceed.

5. If the documents are not displayed on the platform, what should you do?

If after sending the XML files to walmart.cr@einvoicing.signature-cloud.com the documents are still not displayed on the Gosocket.net portal, please proceed with the manual upload process available in the support portal in the article Synchronize documents with the Costa Rica platform. If, after completing this process, your document is still not visible, you must create a support ticket through the Support Portal under the option "Request Help". If you have questions about how to open a support case, please refer to the article How to open a Support Case?

Important: Please include “Walmart Supplier” in the subject field.

6. If you have questions regarding the platform, where should you write?

We invite you to use the Support Portal to create your ticket. This channel offers multiple benefits by ensuring that all relevant information is captured centralized and efficiently, optimizing response and resolution times. It also allows you to track your tickets as well as the interactions between our team and your company, ensuringtraceability.

You will also find helpful articles for Smart Supply Suppliers in the section Basic Information for Smart Supply Suppliers.

7. If you have questions or doubts regarding mandatory commercial data, whom should you contact?

You must send an email to GSSLACRFEO@wal-mart.com.

8. If you require training on the platform, whom should you request support from?

You must create a ticket through the Support Portal under the option “Request Help". If you have questions about how to open a support case, please refer to the article How to open a Support Case?.

Important:

In the subject field, please include “Walmart Supplier.”
In the description, please write “Training request – Smart Supply Walmart Supplier.”

9. If you have questions or doubts regarding payment dates, whom should you contact?

You must send your inquiry directly to the Walmart team.