For matters related to the acceptance, rejection, or status changes of documents, you must routed your request directly to your Customer, as Gosocket Support does not have access to this information.
We would also like to inform you that our platform does not generate the rejections of your issued documents, these are performed directly by your Customer. The platform only displays the rejection message provided by the Customer; therefore, in such cases, you must contact your Customer directly.
Note: Document status changes depend entirely on the Customer. If you require additional information, please contact your Customer directly.
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